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Privacy policy

Mowek Privacy Policy

1. Introduction
Mowek ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile app.

2. Information We Collect
We collect information about you in the following ways:

  • Personal Data: This includes your name, email address, phone number, and payment information collected during registration or when you use our services.

  • Location Data: We may collect and process information about your actual location to provide location-based services and optimize delivery routes. This data is collected via GPS and other location-tracking technologies.

  • Usage Data: We gather information on how you interact with our platform, such as the services you access, your preferences, and your activity logs.

  • Cookies and Tracking Technologies: We use cookies, beacons, tags, and scripts to collect information about your browsing activities. This data helps us understand user behavior, improve our services, and deliver personalized content and advertisements.

3. How We Use Your Information
The information we collect is used to:

  • Facilitate and provide the services you request, including processing transactions and delivering items.
  • Personalize and improve your experience on our platform.
  • Communicate with you about your account, transactions, and changes to our services.
  • Conduct internal analytics to understand usage patterns and enhance our offerings.
  • Send you promotional materials, including newsletters, special offers, and other information that may interest you.
  • Enforce our terms, conditions, and policies to comply with legal obligations.

4. Sharing Your Information
We may share your information in the following circumstances:

  • With Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, delivery services, and marketing assistance. These partners are contractually obligated to protect your information and only use it for the services we provide.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • With Your Consent: We may disclose your information for any other purpose with your explicit consent.

5. Data Security
We employ administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, secure servers, and access controls. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access and Update: You have the right to access the personal information we hold about you and to request corrections if any data is inaccurate or incomplete.

  • Data Portability: In some cases, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Deletion: You may request that we delete your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

  • Object to Processing: You have the right to object to our processing of your personal information, including for direct marketing purposes.

  • Withdraw Consent: Where you have provided consent for processing your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@mowek.com or +27872650177.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. If the changes are significant, we will provide a more prominent notice, such as by posting a notice on our website or sending you an email notification.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@mowek.com
  • Phone: +27872650177

10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers
If you are accessing our services from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa and other countries where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to countries outside of your country of residence, including South Africa, which may have different data protection rules than those of your country.