1. General Refund Policy
Mowek strives to ensure customer satisfaction with all services offered through our platform. However, if you are not satisfied with a service, you may be eligible for a refund under the following conditions:
2. Eligibility for Refund
- Service Not Delivered: If the service you requested was not delivered or completed as agreed upon, you may be eligible for a full or partial refund.
- Service Cancellation: If you cancel a service within the allowable cancellation period (as specified in our Cancellation Policy), you may be entitled to a refund, subject to any applicable cancellation fees.
- Quality Issues: If the service provided does not meet the quality standards promised or has significant issues, you may be eligible for a partial or full refund after review.
3. Non-Refundable Situations
- Late Cancellation: Services canceled outside the allowable cancellation period are not eligible for a refund.
- Change of Mind: Refunds are not provided for a change of mind or if the service was delivered as requested.
- Misuse of Services: Refunds will not be granted if it is determined that the service was misused or not used as intended.
4. Refund Process
- Requesting a Refund: To request a refund, you must contact our customer support team at [email protected] or +27872650177 within 7 days of the service date. Provide details of the service, the reason for the refund request, and any relevant evidence (e.g., photos, communication).
- Review and Approval: Refund requests will be reviewed on a case-by-case basis. Mowek reserves the right to approve or deny refund requests based on the evidence provided and the circumstances of each case.
- Processing Time: Approved refunds will be processed within 7-14 business days. The refunded amount will be credited back to the original payment method used for the transaction.
5. Partial Refunds
In certain situations, partial refunds may be granted. For example, if a service was partially completed or the quality issue only affected a portion of the service, a partial refund may be provided based on the level of impact.
6. Changes to This Policy
Mowek reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised. It is your responsibility to review this policy periodically to stay informed of any updates.
7. Contact Us
For any questions or concerns about our Refund Policy, please contact us at:
- Email: info@mowek.com
- Phone: +27872650177
